Questions

Hey everyone,

I'm working on integrating Paynov’s payment gateway into our eCommerce platform and I’ve run into an issue with the webhook notifications for payment success events.

The problem is that when a payment is successfully completed, our system receives the webhook, but the payload seems to be missing key details that we need for further processing. Specifically, we are not receiving the user’s billing information or the exact amount paid (it shows as null).

Here’s what we’ve done so far:

Set up the webhook URL in the Paynov dashboard.

Made sure our endpoint is listening for the correct event (payment.success).

Confirmed that we’re getting the webhook payload, but missing the expected fields.

Has anyone else encountered this issue? Is there something specific that I might be missing in the Paynov API documentation, or perhaps in how the webhook is set up?

Any advice or suggestions on how to ensure we get complete data with the payment.success event would be really helpful!

Thanks in advance!

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